The Mad House experience was well and truly over. The last call had been taken the last sale had been made, the last person had gone through the turnstile and swiped their card for the very last time. The Mad House building was officially closed for good. No more stats, no wrap time or call length, no more side by sides or QA forms. We’d all said goodbye to morning ‘cuddle’ and Tuesday afternoon team talk at the pub, briefings, system crashes, team nights out and Thursday afternoon fire alarm checks. There was just one more thing to do… Continue reading The end of an era – first published August 18, 2012